CompleteHub IT Solutions

Terms Of Use
Upon signing up for CompleteHub services, all customers agree to comply with CompleteHub Terms of Use. The spirit of this policy is to ensure our customers are using CompleteHub services with due regard to the rights of other Internet users and in conformity with the requirements of CompleteHub network environment.

Illegal Use
CompleteHub servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, MP3, and IRC bots.

Adult Content
Due to the special system and network requirements of adult-oriented sites, pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Resources
Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. CompleteHub shall be the sole arbiter of what is considered to be a high server usage level.

All shared web hosting accounts come with a limit of 3,000 files per account. Each block of 3,000 files after the initial 3,000 will incur an additional charge of USD$5/month.

Any web hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

CGI Scripts
CGI script sharing with domains not hosted by CompleteHub is not permitted. Any CGI-scripts deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

Chat Rooms
CompleteHub does not allow customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. However, for a small charge, CompleteHub provides Java chat rooms that meet most users' needs and run without hindering system performance.

Background Running Programs and Cron Jobs
CompleteHub may allow programs to run in the background. These programs will be considered on an individual basis and customers will incur extra charges based on system resources used and operational maintenance needed.

CompleteHub does not allow IRC or IRC bots to be operated on our servers.

UCE (Unsolicited Commerce Email) - SPAM
Spamming, the sending of unsolicited mass email from or through a CompleteHub server or using an email address that is maintained on a CompleteHub machine is STRICTLY prohibited. CompleteHub will be the sole arbiter as to what constitutes a violation of this provision. Customers are also in violation of this provision if they engage in spamming using the service of another ISP or IPP, but channel activities through a CompleteHub server as a mail drop for responses. Violators will be assessed a minimum fine of USD$200 and will face immediate suspension.

Server Abuse
Any attempts to undermine or cause harm to a CompleteHub server or customer are strictly prohibited.

Software Distribution
CompleteHub's shared web hosting accounts are not configured for the purposes of distributing software and/or multimedia products. If you wish to distribute software and/or multimedia files, please contact [email protected] to make special arrangements.

Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. CompleteHub shared web hosting accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any web site whose disk space usage for storing multimedia files exceeds 70% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.

Backup of Files
CompleteHub's customer are suppose to backup their files/data at all times. CompleteHub is not responsible for any loss of files/data.
Backup utility is provided to ease customer's backup process.

Resell of Webspace
CompleteHub's customer are not allowed to resell any of CompleteHub's products that they had purchased. Only Certified Resellers are allowed to resell CompleteHub's products to a certain extent.

Payment of our services must be on time which is 3 days before due date. Reminder email will only be sent once and if payment is still not yet recieved, account will be suspended immediately. For the first offence, Account will be reinstate after payment is made. After that, there will be a charge of USD$100.

All information given to us must be real and if there any any changes, please inform us immediately. Accounts who found to have false information will be terminated. Information like Full Name, Telephone, Address etc.

Web Design
This only applies to our web design customers. All web designs done by our staffs are copyrights till payment is made to us by the customer.
A deposit must be placed(Minimum of 20% of the total payment).

Actions Taken by CompleteHub
The failure by a customer to meet or follow any of the above Terms of Use are grounds for account deactivation. CompleteHub will be the sole arbiter as to what constitutes a violation of the Terms of Use. CompleteHub reserves the right to remove any account without prior notice. No refunds will be given for violation of our Terms of Use.

When CompleteHub becomes aware of an alleged violation of its Terms of Use, CompleteHub will initiate an investigation. During the investigation, CompleteHub may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, CompleteHub may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, CompleteHub will notify the appropriate law enforcement authorities of such violation.

CompleteHub does not issue credits for outages incurred through service disablement resulting from Terms of Use violations.

CompleteHub customers agree to indemnify and hold harmless CompleteHub from any claims resulting from the use of our services that damages them or any other party. The CompleteHub service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement.

CompleteHub expressly disclaims any representation or warranty that the CompleteHub service will be error-free, secure or uninterrupted. No oral advice or written information given by CompleteHub, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. CompleteHub and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

CompleteHub reserves the right to add, delete, or modify any provision of its Terms of Use at any time without notice.